Shipping Policy

Thank you for shopping with Shoponkart! We are committed to delivering your kitchen essentials safely and on time. Please read our shipping policy to understand how we process and ship your orders.

You will receive a call on your number for order verification.

1. Processing Time

• Orders are usually processed within 1-2 business days from the time the order is placed.

• Orders are shipped on business days (Monday through Friday), excluding weekends and holidays.

• Once your order is processed and shipped, you will receive a confirmation email with tracking details.

2. Shipping Methods and Delivery Time

We offer several shipping options based on your location and the size of your order. Delivery times will vary depending on the shipping method selected and your address.

• Standard Shipping: Delivery within 3–7 business days (domestic orders).

• Expedited Shipping: Delivery within 2–3 business days (available at checkout).

• International Shipping: Delivery times vary by country. International orders may take between 7–15 business days depending on customs clearance and your location.

Please note that delivery times are estimates and may be affected by factors such as weather conditions, holidays, and other unforeseen circumstances.

3. Shipping Rates

Shipping costs are calculated at checkout based on the following factors:

• Your shipping address.

• The weight and size of your order.

• The shipping method chosen.

We offer free standard shipping on orders over a certain amount (e.g., ₹5000 or other threshold depending on your pricing model). Please check our website or checkout page for specific details.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your order on the carrier’s website. If you haven’t received your tracking details or have any concerns about your shipment, feel free to reach out to us at shopon.kart2@gmail.com.

5. International Shipping

We currently offer international shipping to select countries. The shipping cost and delivery time will be calculated at checkout based on your destination.

• Customs & Duties: International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These charges are the responsibility of the customer.

• Tracking: International orders are shipped with tracking, but please note that tracking updates may not be as frequent once the package reaches your country.

6. Shipping Restrictions

• P.O. Boxes: We do not ship to P.O. Box addresses.

• Restricted Locations: We may not be able to ship to certain international or remote locations. If we are unable to ship to your location, we will notify you and offer a full refund.

7. Order Issues & Delays

• Shipping Delays: While we strive to meet our estimated shipping times, delays may occur due to factors such as weather, high demand, or issues with the carrier. We will do our best to keep you updated if there are any significant delays.

• Incorrect Address: Please ensure that your shipping address is correct. We are not responsible for delays or undelivered orders due to an incorrect or incomplete address provided by the customer.

8. Lost or Damaged Orders

In the rare event that your order is lost or damaged during transit:

• Lost Orders: If your order does not arrive within the expected delivery time, please contact us at shopon.kart2@gmail.com. We will initiate an investigation with the carrier and work with you to resolve the issue.

• Damaged Items: If your order arrives damaged, please take a photo of the damaged items and packaging, and contact us immediately. We will either send a replacement or offer a full refund.

9. Shipping Address Changes

Once an order has been shipped, we are unable to make changes to the shipping address. Please double-check the accuracy of your shipping information before confirming your order.

10. Contact Us

If you have any questions about shipping, please feel free to reach out to our customer support team at shopon.kart2@gmail.com. We’re here to help!